Frequently Asked Questions (FAQ)
General Information
Q: Is it £99 per experience?
A: No, it's £99 in total for all of the experiences combined plus additional perks like exclusive discount access to many buisnesses.
Q: What does The ONE Experience package include?
A: Our premium summer holiday experience package includes access to an Infinity Rooftop Seaview Pool, a VIP Beach Club, Blue Lagoon Turtle Bay, BBQ Cruise, Nissi Bay Foam Party, A Night at the Courtyard, and exclusive discounts to top attractions and establishments in the Napa/Protaras area. All of this is available for the limited price of £99.
Q: How long is the duration of The ONE Experience?
A: The experience spans 7 days from the moment you arrive in Cyprus. You will receive a full itinerary and breakdown from one of our representatives.
Q: How do I access each event?
A: You will be sent a unique ticket barcode with your e-ticket, which you will use to access all the experiences during your stay.
Q: Is The ONE Experience suitable for families and children?
A: No, this is an adults-only experience. Some venues enforce a 21+ age policy.
Q: Is transportation included?
A: Yes, complimentary transfers are included on for the yacht party. For people that choose the morning cruise, pick-up will be available at hotels in Ayia Napa and Protaras. Full pick-up information and representative details will be provided. For sunset Yacht Party the coach transfer will be available from the meeting point at Pambos Napa Rocks
Booking and Payment
Q: How can I book the experience package?
A: You can book the package through our ticketing partner's website here.
Q: What is your cancellation policy?
A: Cancellations made 15 days before the departure date are eligible for a full refund. Cancellations made 7 days before arrival will receive a 50% refund. Cancellations made less than 7 days before are non-refundable.
Services and Special Requests
Q: What types of services are included in the experience?
A: Please refer to the full breakdown of the package for detailed information on the included services.
Q: How can I make special requests or arrangements?
A: Please contact our customer service team to discuss any special requests or arrangements. We will do our best to accommodate your needs and make your experience exceptional.
Q: Are there options for celebrating special occasions?
A: Absolutely! We can arrange special celebrations such as hen and stag parties, birthdays, with personalized touches like private dinners, special decorations, and all-inclusive upgrades.
Contact Information
Q: How can I contact customer service for more information?
A: You can reach our customer service team via email at info@theonecy.com.
Q: Where can I find more details about the package?
A: For more detailed information, please visit our website at [www.theonecy.com/about], where you can find a comprehensive breakdown of the package.
Feel free to ask if you need further modifications or additions!